Terms & Conditions

Before finalising your booking, please ensure you have read and understood our terms and conditions and cancellation policy. All bookings are subject to the following terms and conditions:

  1. The hirer is responsible for the setup, supervision, and cleanup of the rooms used.
  2. Safeguarding, liability insurance, and risk assessments related to your activities are the sole responsibility of the hirer.
  3. Smoking and illegal substances are strictly prohibited on the premises.
  4. Any damage to the property or excessive cleaning required will be charged to the hirer or deducted from the security deposit.
  5. First-aid kits are located in the entrance hall and kitchen. Please report any accidents or incidents, no matter how minor, to the Centre Manager as soon as possible and complete the accident logbook.
  6. Naked flames and any activities considered a fire risk are not permitted anywhere in the building.
  7. Fire doors are clearly marked throughout the building. In the event of a fire, evacuate the building immediately and call 999. The emergency assembly point is the carpark. Do not re-enter the building until an emergency services professional has declared it safe.
  8. The Centre accepts no liability for loss of or damage to personal property, either within the Centre or in the carpark.

Cancellation

A minimum of two weeks’ notice is required to cancel a booking. If you cancel within 14 days of your booking, you will forfeit your deposit. The deposit can be transferred to an alternative date, subject to availability. Cancellations made within 72 hours of the booking will incur the full hiring fee.

The Rudloe Community Association or the Centre Manager reserves the right to terminate any hiring agreement immediately if these terms are breached. The Centre Manager may also cancel bookings at short notice due to unforeseen circumstances, in which case a full refund will be issued.